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How to hold someone's attention?

We keep hearing attention spans are getting smaller.

So in an email, presentation or social media post, how do you keep them curious long enough to do what you want them to do?

The good news is that people will stay interested if they stay curious, and to do that, there are four ingredients.

It needs to be something they don't already know but WANT to know.

And…

They need to be certain they'll get an answer but UNCERTAIN about what the answer...

Time is a limited resource. 

Attention is a diminishing one.

As the world gets noisier, you will be defined by your ability to cut through.

If you can't get someone's attention, customers can't find you and colleagues ignore you.

That’s why I've spent the last two months deep diving on the science of attention: how to attract it, hold it, and use it to generate outcomes. 

I'm not mucking around – I've read over 2,000 pages of academic studies and waded through...