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“But I wasn’t properly trained!”

It’s a familiar excuse when people are found in breach of some sort of requirement. 

• During Covid it was protective equipment protocols.
• In restaurants, food handling standards.
• In organisations, security or privacy regulations.

But what does properly trained actually mean?

To be properly trained means behaviour needs to change.

We need to influence people to do X instead of Y.

Yet most training programs are based on...