Why training fails to stick
Oct 02, 2024
“But I wasn’t properly trained!”
It’s a familiar excuse when people are found in breach of some sort of requirement.
- During Covid it was protective equipment protocols.
- In restaurants, food handling standards.
- In organisations, security or privacy regulations.
But what does properly trained actually mean?
To be properly trained means behaviour needs to change.
We need to influence people to do X instead of Y.
Yet most training programs are based on...
