Why training fails to stick

“But I wasn’t properly trained!”

It’s a familiar excuse when people are found in breach of some sort of requirement. 

• During Covid it was protective equipment protocols.
• In restaurants, food handling standards.
• In organisations, security or privacy regulations.

But what does properly trained actually mean?

To be properly trained means behaviour needs to change.

We need to influence people to do X instead of Y.

Yet most training programs are based on knowledge, not behaviour.

Have you noticed?

It’s a hangover from the education system.

We think that knowledge drives behaviour.

Sometimes yes, often, no.

That’s why my training is a little different.

Most training overlooks the role of status quo, personality, habits and environment.

I’ll spoil the ending if I tell you here, but fair to say that when you work with me, your life can change.