“People don’t say yes or change their minds because you persist…it’s because something has changed.”
- Seth Godin
Following people up, whether that’s a customer or colleague, is a tricky thing.
You’re keen to know where things stand so you can get on with life, but when should you contact them? How often? What should you say?
Seth’s making an excellent point.
People are unlikely to change their minds just because you ask again.
In fact, they’ll be more likely to dig in to prove that their first response was valid.
So the best way to rengage is on the basis of what may have changed, for you, for them or for the world.
Not only does this make it more comfortable for you, it gives them the wiggle room to save face, too.
How do you follow people up?
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