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Is it better to direct your customers to call you or type a response?

While customers may have a preferred method of communicating with you, that should not be your only concern.

👉 It turns out that how they engage with you, via text or voice, may impact their satisfaction with your services.  

Matching method to product type

It’s rare these days to visit a website that doesn’t have a chatbot.

While most of these conversational agents are text-based, improvements in voice recognition tec...