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Should you include a human in your social media post or will it turn your customers off?

Including humans in your social media photos is a great way to engage your audience. However, it can also mean they pay more attention to the people than your product. For that reason, researchers⁽¹⁾ wanted to work out whether there’s a middle ground, where human presence is implied rather than explicit.

I call it the “Goldilooks effect”.

Humans good, faces bad

Humans are...