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Why a smaller ask can be easier refuse

Richard Branson was sharing a story about introducing TV screens to the back of airplane seats.

He went to his board and the banks but couldnā€™t get the $10 million loan he needed to retrofit his Virgin Atlantic planes.

So instead he called Boeing and asked ā€œif I buy 15 new planes, could you include seat back video screens?ā€

ā€œOf course!ā€, came Boeingā€™s reply.

Bransonā€™s point was he couldnā€™t get a loan for $10 million, but he could for $2 billion.

Sometimes a ā€˜small askā€™ is easier to refuse

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Adding is easy. Subtraction is hard.

On how technology has changed the craft of writing, author Neil Gaiman remarked;

ā€œTyping is not work. Choosing is work.ā€

Since moving from typewriters to computers, he noted, the average word count has blown out from 3-6,000 per article to 9,000 becauseĀ "itā€™s not hard to include two ways of saying somethingā€.

I canā€™t shake this insight because it says so much aboutĀ how we behave. At work. At home.

When writers drafted in longhand, it was painstaking to type up their final work for submission...

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