In vs. on a peloton
When you take a Peloton bike class you expend a lot of energy without actually going anywhere.
That’s what a lot of work is.
Individuals exhausting themselves without really getting traction.
When you ride in a peloton out on the road, you and those around you move faster because you work collectively.
And the best bit? You get somewhere.
That’s what having a common way of approaching and solving problems in your team can do. People getting to answers faster and more...
How to keep your customers
Solve a problem for me, but remind me you are.
People generally stick with what they have if it continues to work.
The problem for some businesses is they might solve it too well.
The problem recedes in their customer’s mind so they start taking it for granted. Maybe I don’t need to keep paying for that? Maybe the problem has gone away? Maybe I can get it cheaper?
That’s why we need to keep reminding people what we’re doing. The load we’re...
