Have you ever experienced that bittersweet feeling when you are watching a TV series or reading a book you love?
You don’t want it to end but you also can’t wait to see how it does.
Our customers experience this too.
It’s called the One-Away Mere Completion effect. In short, people feel most engaged in something just before they complete it.
This is exciting, because it tells us two things:
1 Pay attention to what completion means. For example, would buying this...
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