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We employ people to make our lives easier.

So why doesn’t it always feel that way?

Because they either don’t do what we want or they don’t do it in the way we want.

Then, to change what they do, we assume what motivates us will motivate them.

Can you see the problem?

When we’re ‘me’ centric - seeing the world from only our point of view - we’re likely to find fault in how others behave if it doesn’t match our expectations.

It’s...