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Here’s something that has always confounded me.

If behavioural science is so good, why aren’t more people using it?

Like Robert Cialdini’s famous study on social norms influencing hotel guests to reuse their towels. I’m still to visit a hotel that is correctly using a message about how many guests have re-used their towels to get me to do likewise.

The thing is, when people read or hear about behavioural economics, and more broadly, behavioural science, they typically get excited.

It’s like ...